We collect several types of information from and about users of our Services, including:

Personal Information: This may include, but is not limited to:
Identity Information: Name, date of birth, gender, driver’s license information (including issue date, expiration date, and any endorsements), passport information (if required for international rentals), and other government-issued identification.
Contact Information: Email address, phone number (home, mobile, and work), postal address, and other contact details.
Payment Information: Credit or debit card details, billing address, bank account information (if applicable), and other payment-related information.
Rental Information: Rental history, vehicle preferences, insurance information, optional extras (e.g., child seats, GPS), loyalty program memberships, and any special requests you make.
Employment Information: (In certain circumstances, such as corporate rentals) Employer name, job title, and business contact information.
Travel Information: Flight details (if renting at an airport), travel dates, destination, and other travel-related information.
Demographic Information: Age range, nationality, language preferences, and other demographic information (collected optionally and with your consent).
Marketing Information: Preferences for receiving marketing communications from us.
Vehicle Information: When you rent a vehicle, we collect information about the vehicle, such as the make, model, license plate number, Vehicle Identification Number (VIN), GPS location, mileage, fuel level, and any damage to the vehicle.
Usage Information: We may collect information about how you use our website and services, such as the pages you visit, the searches you conduct, the links you click, the features you use, the dates and times of your visits, and the duration of your sessions.

Technical Information: We may collect information about your device, including your IP address, browser type, operating system, device identifiers (e.g., mobile device identifiers), network information, and other technical information.
Location Information: With your consent, we may collect location information from your mobile device to help you find nearby rental locations, provide roadside assistance, or for other purposes. You can control the collection of location information through your device settings.

We use your personal information for the following purposes:

Providing Services: To process your rental reservations, provide you with the requested vehicle, manage your rental agreement, handle payments, provide customer support, and fulfill our contractual obligations.
Customer Support: To respond to your inquiries, resolve issues, handle complaints, and provide customer support.
Communication: To contact you regarding your rental, send you important updates (e.g., confirmation emails, rental reminders), provide marketing communications (if you have opted in to receive them), and respond to your requests.
Improving Services: To analyze usage patterns, identify areas for improvement, personalize your experience, and enhance our website, mobile applications, and services.
Legal Compliance: To comply with applicable laws and regulations, including tax laws, vehicle registration requirements, and law enforcement requests.
Marketing: With your consent, we may use your information to send you promotional materials about our services, special offers, and other marketing communications. You can opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Fraud Prevention: To detect and prevent fraud, including identity theft and payment fraud.
Roadside Assistance: To provide roadside assistance in case of vehicle breakdown or other emergencies.
Analytics: To analyze data and trends to improve our business operations and understand customer preferences.

 

We may share your personal information with the following third parties:

Service Providers: We may share your information with third-party service providers who assist us with payment processing, customer support, marketing, IT services, data analytics, roadside assistance, and other services. We ensure these providers are contractually obligated to protect your data and only use it for the purposes we specify.

Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a court order or subpoena. We may also disclose your information to law enforcement agencies if we believe it is necessary to investigate or prevent illegal activity.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Franchisees/Affiliates: We may share your information with our franchisees or affiliates for the purposes described in this Privacy Policy.
Insurance Companies: We may share your information with insurance companies in connection with your rental, including processing claims and verifying insurance coverage.
Third-Party Marketing Partners: We will only share your information with third-party marketing partners if we have your explicit consent to do so.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may retain certain information for longer periods if necessary for legal or business purposes, such as tax records or customer service history.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights. You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccuracies in your personal information.

Deletion: You have the right to request that we delete your personal information.
Objection: You have the right to object to the processing of your personal information.
Restriction: You have the right to restrict the processing of your personal information.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@riderent.al. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children’s Privacy. Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child under 18 has provided us with personal information, please contact us immediately.